Refund policy

Last updated: 17 September 2026

Returns and refunds

Because each piece is made to your specifications, change-of-mind returns may not be available once production begins. This does not affect any rights you have for damaged, defective, incorrectly produced, or non-conforming goods.

If an item arrives damaged, defective, or different from the approved order, contact info@auvart.com promptly and, where possible, within 14 days of delivery. Include your order number, a description, and clear photographs of the item and packaging. We will assess the issue and provide an appropriate remedy, which may include a replacement, repair, or refund as required by applicable law.

Minor differences caused by screen settings, material texture, scale, or normal print and finishing tolerances are not automatically defects. This does not exclude responsibility for a genuine production error or any rights provided by applicable law.

Cancellations

Contact us as soon as possible if you need to cancel. If production has not begun, we will try to accommodate the request. Once production begins, cancellation may not be possible because the piece is personalized.

Contact

info@auvart.com